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I am Jess! Ottawa brand strategist and website designer helping passionate service-based businesses grow with confidence. I usually have a PSL in one hand, scrunchie in another, and will probably use one too many exclamation mark in my emails. You have been forewarned! If you ever want to chat any thing biz, branding, or well - life I am your gal! 

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While there is a fair lot of hype surrounding the onboarding process, your offboarding process should be just as good and comprehensive as the onboarding. Here are 7 steps to include in your offboarding process to deliver a memorable client experience!

Branding, Business, Web Design

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Part 4: 7 Things I Include In My Offboarding Process

You just delivered a home run to your client! What’s next?

You didn’t spend time doing all that work just to leave a “meh” lasting impression at the very end. Which is why, today, I am sharing five reasons why you, as a service-based business owner, should have a client offboarding process in your business!

Branding, Business, Web Design

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Part 3: 5 Reasons You Need a Client Offboarding Process

In a previous post, I chatted about three reasons why it is more important than ever to have a client onboarding process as a service provider. Well, actually, I would even argue it is a must if you are really looking to serve your clients in the best and most stress-free way possible. A client experience goes beyond […]

Branding, Business, Web Design

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Part 2: 8 Things to Include in Your Client Onboarding Process

Do you really need an onboarding process? Short answer? YES – First impressions matter! Having an efficient and effective onboarding process is absolutely key nowadays as it reflects your professionalism and quality of work prior to starting the work. Here are three reasons to have a solid onboarding process for your business to increase value and client satisfaction.

Branding, Business, Web Design

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Part 1: 3 Reasons Why You Need A Client Onboarding Process For Your Business

Nine times out of ten, your home page is the first place a potential client will visit when they arrive onto your website… and the reality is, not only are you competing with other providers in your industry, but also their attention span. So, to avoid being forgotten or abandoned, let’s ensure your home page is optimized for higher engagement and conversion. Here are five costly mistakes to NOT be making on your website!

Business, Web Design

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Five Mistakes to Avoid on Your Website Home Page

If you spend enough time on popular social media platforms like Instagram and Pinterest, you know how frustrating it can sometimes only be able to input one link on your profile at a time. Rather than using third-party platforms to get you what you need, get creative with the existing tools that you have! Here is a step-by-step tutorial to help you design your Link In Bio Page in Squarespace.

Web Design

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How to Create a Custom ‘Link in Bio’ Page in Squarespace

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